SUMMARY

Senior Technical Writer skilled in Software Test Engineering, Data Communications, and Web Design. Proven versatility in demanding environments, both self managed and team oriented. Organized and driven by efficiency. Well versed while working on international and remote teams. Strong communication skills.

EXPERIENCE

2021-Present   ALERT INNOVATION, Billerica, MA

                        Senior Technical Writer

·         Design and implement software user manuals that detail operating Alphabots within an automated storage and retrieval structure.

·         Routinely evaluate customer training material and education programs.

2009-2021      FLIR SURVEILLANCE, Billerica, MA

                        Senior Technical Writer/Software Test Engineer

·         Design FrameMaker templates. Converted all Operation and Installation Manuals, and Quick Reference Cards from MS Word to FrameMaker. Updated manuals and cards per software release.

·        Prepared technical presentations using MS Power Point, Adobe Photoshop, and InDesign for executive staff.

·        Design and executed test plans for Gimbals and Ground Products. Technology included Infrared and Visible Sensors, Laser Illuminator, Designators, Pointers, and Range Finders, Targetting, Navigation, GPS/IMU, DMC, and Radar Bearing Handoff. Wrote test cases for all software releases.

·         Provide technical assistence and expertise for communication protocols using complicated configurations to groups within FLIR Surveillance.

2008-2009      A123SYSTEMS, Hopkinton, MA

                        Senior Technical Writer

·         Wrote engineering guides describing battery runtime prediction algorithms and modeling using thermal, venting, and charge-rate considerations.

·         Provided documentation based on a mathematical model that defines maximum air flow as a function of charge rate and a cell’s inlet temperature as a function of air flow.

·         Design FrameMaker templates to initiate technical publications.

2007-2008      EXFO, Chelmsford, MA

                        Senior Technical Writer

·          Wrote Perl API design specifications for custom solution projects.

·          Designed, developed, and automated the online help system using WebWorks ePublisher Pro.

·          Developed software and hardware documentation for VoIP and IPTV service assurance applications. 

2006-2007      SIGMATEL CORPORATION, Waltham, MA

                        Senior Technical Writer

·          Fully automated a Register Specification saving hours of production time.

·          Devised one-source documentation and guidelines allowing developers and writers to edit the same content.

·          Designed an MS Access Database for organizing deliverables. 

  2004-2006     AIRVANA INC., Chelmsford, MA

                           Senior Technical Writer

·         Developed documentation for CDMA OEM vendors such as Nortel and Ericsson. Proficient in template design, variable usage, conditionalized text, single sourced content, and meticulous production of software and hardware guides.

·         Designed a single-sourced, context-sensitive online help system using Webworks 8.0.  Template design and variable usage provided different text relative the OEM customer.

·         Developed a tracking mechanism using MS Access. 

  2002-2004     LEGRA SYSTEMS, Burlington, MA 

                          Principal Software QA Engineer

·         Designed and developed test plans, procedures, and release notes.  Copy edited user guides and manuals.  Verified online help for technical accuracy.

·         Qualified wireless security with open authentication, static and dynamic keys, and 802.1x.  Encryption included WEP, WPA/TKIP, and AES at wirespeed. 

  2000-2002     APPIAN COMMUNICATIONS, Acton, MA            

                          Principal Software QA Engineer